Read following information before begin your journey. We collected most often questions from travelers. If you can not find information you need please contact us by email info@phuketdrive.com
Our service policy first-come, first-served and provide newest car to first-come. But we can not guarantee 100% make, color, year, mileage, provide photo of the car and others narrow parameters, because can not avoid force majeure circumstances.
For example: car is out of order, in this case we will:
Bu any way we will do our best to provide the exac car that was reserved. All cars in fleer are in good conditions because we provide scheduled and unscheduled maintenance.
You will need:
We don’t keep original documents.
You will need domestic permit plus according international permit.
Standard working hours Mon-Sat, 10:00 – 18:00. In case you need delivery/pick up in other time there are two options:
NEXT WORKING HOURS
Car will be delivered/collected in the same day in nearest working hours or on a next day.
TRANSFER
On arrival:
— Driver meet you at airport and bring to hotel;
— We deliver car at the same day in working hours or next day.
On departure:
— You return car in working hours
— At t he same day or next day driver send you to the airport.
In case you rent car for more that 10 days you can get special price for transfer (one way) – 1000 THB day time, 1200 THB night time (21:00-06:00). Otherwise 1450 or 1650 THB respectively
EXTRA CHARGE
This option is available on request and need to be confirmed with delivery staff. In this case you pay extra in addition to standard delivery/pick up price if any.
Extra charge for deliver/return according time:
07:00-10:00, 18:00-22:00 = 500 THB
22:01-06:59 = not available
On Delivery Phuket Drive staff will help you to fill up rental agreement:
- Write all damages if any;
- Write gasoline level;
- Write deposit and rental fee amounts.
You will get 1 copy of agreement.
On pick up date Phuket Drive staff will compare car condition and car gasoline level with original agreement.
Yes, but you need to inform us in advance if you would like to pay by card. If you pay by card 3% will be charged extra.
We accept: VISA, Mastercard, JCB, UnionPay, DinnersClub.
Phuket Drive cars are provided with Collision Damage Waiver (CDW) which includes:
— Third party liability coverage;
— Damage coverage on rental vehicle with excess amount of minimum 2,000 THB and maximum 10,000 THB (approx. 66-330 $) for 1st group and 4,000–20,000 THB (approx. 132-660 $) accordingly for 2nd group when renter is at fault or could not identify the third party involved in any accident damage;
— Medical expences for driver, passenger and third party;
— Loss or theft with fixed excess 20,000 THB (approx. 660 $)for 1st group and 30 000 THB (approx. 1000 $) for 2nd group.
1 group: S, SM, M, ML classes – Honda Jazz/City, Toyota Vios/Yaris, Chevrolet Aveo, Mitsubishi Mirage, Honda Brio, Toyota Avanza etc.
2 group: L, XL classes – Toyota Fortuner, Toyota Camry, Ford Ranger etc.
Insurance coverage
Compulsory insurance | |
---|---|
Third party | Maximum coverage |
Body inguries | 50 000 THB per person |
In case of death or permanent dysfunction | 100 000 THB per person |
For driver and passengers | Maximum coverage |
Body injuries | 15 000 THB per person |
In case of death | 35 000 THB per person |
1st class insurance | |
Third party | Maximum coverage |
In case of body injuries or death, within | 10 000 000 THB per accident 1 000 000 THB per person |
Property | 2 500 000 THB per accident |
For driver and passengers | Maximum coverage |
In case of death or permanent dysfunction: 1. Driver 2. Passengers 3. Bail | 1. 100 000 THB per person 2. 200 000 THB per person 3. 300 000 THB per accident |
Car repairing | Maximum coverage |
S class | 350 000 THB |
M class | 500 000 THB |
L class | 1 000 000 THB |
Insurance do not cover moral compensation for third party when renter is at fault. This question must be solved between renter and injured person.
For cars
Absence of driver's licence — maximum from year 2018 50 000 THB.
Unfastened seat belt — 400 THB.
For bikes
No helmet — up to 500 THB бат, for driver and passenger.
Passenger with out helmet — up to 1000 THB<./p>
Common
Talking on mobile while driving - 400 THB.
Wrong parking — 400 THB.
Red light — 1000 THB.
If your car have been locked for wrong parking you need to take traffic tickets and pay fine in nearest police station.
Yes it possible, you need to contact office and check if car is available.
In case you need to continue rental period for 1-2 days, payment for extra period will be collected on last day.
In case you need to continue rental period for 3 days and more our staff will meet you at the last day of current rental period and collect payment for new period.
Yes you can, cancelation policy:
Cancelation request can be accepted during working hour 10:00-18:00. In case cancellation reques was sent after working hour we will consider it accepted from nearest working time.
In case you rent a car for long period and get discount, but after cancelation you period shorten enough to lose the discount, than before refund rental payment will be recalculated at the new price with out that discount.
Cancellation request should be sent in writing to Phuket Drive contact number
According baby seat manual it’s designed for kids from 9 months to 12 years for booster car seat and from 1 month to 12 years for convertible car seat.